Our Privacy Policy

Privacy Policy

Last updated: 20^th December 2025

1. About Us

The Townhouse Leith is a small, independently operated hotel based in the United Kingdom. If you book directly (not via booking.com etc) we are the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Address: 6 Links Gardens, Leith, Edinburgh, EH6 7JH
Email: stay@thetownhouseleith.co.uk
Phone: (0131) 2100309

2. What Personal Data We Collect

We only collect personal data that is necessary to run our hotel and provide services to guests. This may include:

• Name and contact details (email, phone number, address)
• Booking details (dates of stay, room type, special requests)
• Payment information (processed securely; we do not store full card details)
• Identification details where legally required
• Communications with us (emails, calls, messages)
• Website usage data (if you book or enquire online)

3. How We Use Your Data

We use your personal data to:

• Manage bookings and provide accommodation
• Communicate with you about your stay
• Take and process payments
• Meet legal and regulatory obligations
• Improve our services and guest experience

We only use your data for legitimate business purposes.

4. Lawful Basis for Processing

Under UK GDPR, we process your data based on:

• Contract: To fulfil your booking
• Legal obligation: To comply with UK laws
• Legitimate interests: To operate and manage our small hotel
• Consent: For marketing communications (where applicable)

5. Marketing

We will only send marketing emails if:

• You have given us consent, or
• You are a previous guest and we are promoting similar services (soft opt-in)

You can opt out at any time by contacting us or using the unsubscribe link.

6. Sharing Your Data

We do not sell your personal data. We may share limited information with:

• Payment providers
• Booking platforms (e.g. online travel agents)
• Accountants or professional advisers
• Authorities where legally required

All third parties are required to keep your data secure.

7. Data Security

We take reasonable steps to protect your personal data, including secure systems, password protection, and limited staff access.

8. How Long We Keep Your Data

We keep your personal data only for as long as necessary to manage your booking and comply with legal or accounting requirements.

9. Your Rights

You have the right to:

• Access your personal data
• Ask us to correct inaccurate information
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent (where applicable)

To exercise your rights, contact us using the details above.

10. Complaints

If you are unhappy with how we handle your data, you may complain to the Information Commissioner’s Office (ICO):

Website: https://www.ico.org.uk
Phone: 0303 123 1113

11. Changes to This Policy

We may update this policy occasionally. The latest version will always be available on our website or on request.